BOOKING TERMS & CONDITIONS
Last Updated: June 2026
1. Introduction
These Booking Terms & Conditions govern all bookings made through I LOVE VOYAGE LTD ("ILOVEVOYAGE", "we", "us", or "our"), whether made through our Website, mobile application, email, telephone, or customer support team.
By making a booking with ILOVEVOYAGE, you agree to be bound by these Booking Terms & Conditions, together with our Terms of Use, Privacy Policy, Cookie Policy, and Refund Policy.
If you do not agree with these Booking Terms & Conditions, you should not make a booking through our Website or services.
2. About Us
I LOVE VOYAGE LTD is a company registered in England and Wales under company number 17221623 with its registered office at:
66 Paul Street
London, EC2A 4NA
United Kingdom
Website: www.ilovevoyage.com
Email: info@ilovevoyage.com
Telephone: +44 20 3633 9415
3. Agency Relationship
ILOVEVOYAGE acts as an intermediary and booking agent for airlines, hotels, transfer providers, tour operators, activity providers, visa providers, car hire companies and other travel suppliers.
Unless expressly stated otherwise, your contract for travel services is directly with the relevant travel supplier.
ILOVEVOYAGE is not the provider of the travel services themselves and accepts no responsibility for the performance of services supplied by third parties.
4. Booking Process
When you submit a booking request, it does not automatically mean that your booking has been accepted.
A booking is only confirmed when:
• Full payment or any required deposit payment has been successfully received;
• The supplier confirms availability;
• A booking confirmation has been issued.
We reserve the right to refuse or cancel any booking prior to confirmation.
5. Payments
Customers must pay all applicable charges associated with their booking.
Payment may be required in full at the time of booking or by way of a deposit, depending on the travel service selected and the supplier's requirements.
We accept payment methods displayed on our Website at the time of booking. All payments are processed using secure payment gateways and industry-standard security measures.
All prices are displayed in the selected currency and include applicable taxes and charges unless otherwise stated.
You authorise ILOVEVOYAGE to charge the payment method provided for all amounts due in connection with your booking.
Failure to make payment by the required deadline may result in cancellation of your booking and the application of supplier cancellation charges.
6. Booking Confirmation
Following successful payment and supplier confirmation, we will issue a booking confirmation by email.
Customers are responsible for reviewing all booking details immediately upon receipt, including:
• Passenger names
• Travel dates
• Destinations
• Accommodation details
• Flight details
• Transfer arrangements
• Any special requests
Any errors or discrepancies must be reported to us as soon as possible.
Failure to notify us promptly may result in additional charges imposed by suppliers.
Receipt of a booking confirmation constitutes acceptance of the booking details provided.
7. Prices and Availability
All prices displayed on our Website are subject to availability and may change without notice until a booking is confirmed.
We reserve the right to correct pricing errors, inaccuracies, or omissions at any time.
If a pricing error affects your booking, we will contact you before confirmation and provide the option to:
• Accept the corrected price;
• Select an alternative travel arrangement; or
• Cancel the booking and receive a refund where applicable.
8. Customer Responsibilities
Customers are responsible for ensuring that all information provided during the booking process is accurate and complete.
Customers must:
• Check all booking documentation carefully;
• Ensure passenger names match official travel documents;
• Meet all passport, visa, health and entry requirements;
• Comply with supplier rules and conditions.
We are not responsible for losses resulting from inaccurate information supplied by customers.
9. Amendments and Changes
Requests to amend a booking are subject to supplier approval and availability.
Amendment fees may be charged by the supplier and/or ILOVEVOYAGE.
Not all bookings can be amended after confirmation.
Any amendment request must be submitted in writing.
10. Cancellations and Refunds
Cancellation policies vary according to the travel service booked and the supplier involved.
Refund eligibility is determined by the applicable supplier's terms and conditions.
Certain bookings may be non-refundable or subject to cancellation charges.
Processing times for refunds may vary depending on the supplier and payment provider.
Please refer to our separate Refund Policy for additional information.
11. Supplier Changes
Travel suppliers may occasionally make changes to:
• Flight schedules
• Accommodation arrangements
• Transfer services
• Activities or tours
• Other travel services
Where we are informed of significant changes, we will make reasonable efforts to notify affected customers.
ILOVEVOYAGE is not responsible for supplier-initiated changes beyond our control.
12. Travel Documents and Visa Requirements
Customers are solely responsible for obtaining:
• Valid passports
• Required visas
• Travel permits
• Health certificates
• Vaccination documentation
• Any other required travel documentation
Failure to obtain appropriate documentation may result in denied boarding, refused entry or cancellation of travel services without refund.
13. Travel Insurance
We strongly recommend that all customers obtain comprehensive travel insurance covering:
• Trip cancellation
• Medical expenses
• Personal belongings
• Travel delays
• Emergency repatriation
Travel insurance is the responsibility of the customer unless expressly included in the booking.
14. Limitation of Liability
To the fullest extent permitted by law, ILOVEVOYAGE shall not be liable for:
• Indirect or consequential losses;
• Loss of profits;
• Loss of enjoyment;
• Loss of business opportunities;
• Loss of data;
• Travel disruptions caused by suppliers;
• Delays or cancellations outside our control.
Nothing in these Terms excludes liability for:
• Fraud;
• Death or personal injury caused by negligence;
• Any liability which cannot be excluded by law.
15. Force Majeure
We shall not be liable for any failure or delay resulting from circumstances beyond our reasonable control, including:
• Natural disasters;
• Severe weather;
• Pandemics;
• Epidemics;
• Government actions;
• Terrorism;
• Civil unrest;
• Industrial disputes;
• Transport disruptions.
In such circumstances, supplier terms and conditions will apply.
16. Fraud Prevention
We reserve the right to:
• Verify customer identity;
• Request proof of identity;
• Request proof of payment card ownership;
• Refuse suspicious transactions;
• Cancel bookings where fraud is suspected.
Fraudulent activity may be reported to law enforcement agencies and relevant authorities.
17. Complaints
If you experience a problem during your travel arrangements, you should first contact the relevant supplier directly.
If the issue remains unresolved, please contact our customer support team as soon as possible.
Complaints should be submitted in writing together with supporting documentation where applicable.
18. Governing Law
These Booking Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Us
For questions regarding these Booking Terms & Conditions, please contact:
I LOVE VOYAGE LTD
66 Paul Street
London, EC2A 4NA
United Kingdom
Email: info@ilovevoyage.com
Telephone: +44 20 3633 9415
