Last Updated: June 2026
This Refund Policy explains the circumstances under which refunds may be available for travel services booked through ILOVEVOYAGE LTD ("ILOVEVOYAGE", "we", "our", or "us").
As a travel intermediary and booking agent, refund eligibility is primarily determined by the cancellation and refund policies of the relevant travel supplier.
By making a booking through ILOVEVOYAGE, you acknowledge and accept the terms of this Refund Policy.
ILOVEVOYAGE acts as an intermediary between customers and travel suppliers, including but not limited to:
Unless otherwise stated, your contract is directly with the relevant supplier.
Refund decisions are subject to the supplier's terms and conditions.
A refund may be available where:
Refund eligibility varies between suppliers and travel products.
Many travel products are sold on a non-refundable basis.
Examples may include:
Where a booking is identified as non-refundable at the time of purchase, no refund will be payable unless required by law.
If you cancel a booking, any refund will depend upon:
Cancellation requests must be submitted in writing.
If a supplier cancels a confirmed travel service, you may be entitled to:
depending upon the supplier's policy.
ILOVEVOYAGE will assist customers in communicating with the supplier regarding available options.
Airline refund policies vary significantly.
Refunds for flights may depend on:
Any approved refund will be processed according to the airline's procedures and timelines.
Hotel refunds are governed by the accommodation provider's cancellation policy.
Refund eligibility may depend on:
Refunds for tours, excursions, attractions, and activities are subject to the policies of the individual operator.
Some activities may be fully refundable while others may be non-refundable once confirmed.
Visa application fees, embassy fees, government fees, and processing charges are generally non-refundable once processing has commenced.
Refunds may only be available where permitted by the relevant authority or service provider.
Travel insurance policies are subject to the terms of the insurance provider.
Customers should review policy documentation carefully before purchasing.
Where a refund is approved, payment will normally be returned to the original payment method used for the booking.
Refund processing times vary depending on:
Refunds may take between 7 and 30 business days, although some suppliers may require additional processing time.
Where permitted by law, administrative fees may be deducted from refunds to cover processing costs incurred by ILOVEVOYAGE.
Any applicable charges will be disclosed before processing the refund request.
Refund rights may be affected by extraordinary circumstances beyond our control, including:
In such circumstances, supplier policies will determine available remedies.
Customers should contact ILOVEVOYAGE before initiating a chargeback with their payment provider.
Submitting a chargeback without first attempting resolution may delay the handling of your booking dispute.
For refund requests or refund-related enquiries, please contact:
ILOVEVOYAGE LTD
66 Paul Street
London EC2A 4NA
United Kingdom
Email: info@ilovevoyage.com
Telephone: +44 20 3633 9415
Website: www.ilovevoyage.com
